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Welcome to the Sterland Knowledge Base (SKB)!
A one stop shop for all Sterland's product documentation including Training Manuals, User Guides, FAQs and videos. 

Click a logo below to search or view Product documentation, or search the entire SKB via the search box below.  

 

Search

Refer to Sterland Knowledge Base (SKB) Help for information on using and navigating this site. 

 

 

 

 



SKB News

Sterland's Browser and Technology Platform Support Policy

Refer to the link below for further information:

Sterland's Browser and Technology Platform Support Policy

New E-Learning Tutorials added to the SKB:


New FAQs added to the SKB:

 July 2016
 May 2016
 March 2016
 January 2016
 Archived
 August, 2015
 February, 2015
 November 2014
 September 2014

 

New User Guide or User Guide pages added to the SKB:   

 August 2016
 July 2016
 March 2016
 Archived
 December 2015
 November 2015
 October 2015
 August 2015
 July 2015
 June 2015
 May 2015
 February 2015
 December 2014
 November 2014
 September 2014


New Training Manual or Training Manual pages added to the SKB:   

 Archived
 July 2015
 June 2015
 May 2015
 October 2014
 September 2014

 

 


New videos and other information added to the SKB:

 Archived
 May 2015
 April 2015
 March 2015
 February 2015
 December 2014
 October 2014
 September 2014

 

 

 

 

Userid & Password Maintenance 

Accessing the Sterland Knowledge Base

The SKB is publicly accessible, therefore all Sterland customers can access the site to view content without requiring a Log In.
 

For Sterland staff who need to reset their password, refer to the procedures below:

Resetting your Sterland Knowledge Base password (when you know the current password)

1. Log in to the Sterland Knowledge Base: skb.sterland.com

2. Select the last icon (depicting a persons head and shoulders) from the navigation bar, then choose 'Profile'

3. Click on the ' Settings' tab, then select 'Password'.

4. Type your current password, new password and then confirm your password (as per the screenshot below), then click 'Submit'.

5. A message appears confirming the password has been changed.  

Resetting your Sterland Knowledge Base password (when you don't know the current password)

1. Go to the ' Forgot Password ' page. 

2. Enter the email address associated with your Sterland Knowledge Base Log In, then click 'Send New Password' 

3. Access your email, and look for an email from Atlassian (titled 'Reset your Atlassian password), then click on the 'Reset My Password' link.

4. Type your new password, then confirm your new password (as per the screenshot below), then finally click 'Update Password'.

5. A message appears confirming the password has been changed. 

Resetting your Support Portal password (when you know the current password)

1. Log in to Support Portal: http://portal.sterland.com.au:1234

2. From the Support Portal Home Page, select the 'Change Your Settings' icon.

3. Type your new password in the 'Password' field, and in the 'Confirm Password' fields, then click the 'Submit' button.

Resetting your Support Portal password (when you don't know the current password)

1. Go to the Support Portal login page: http://portal.sterland.com.au:1234

2. Click the 'Forgot your password?' link.

3. Type your Support Portal User Name into the 'User Name' field and your e-mail address into the 'Email:' field, then click the 'Submit' button.

4. A new password will be sent to your e-mail address. 



Troubleshooting a Problem 

If you have an issue with any of Sterland products, please follow the steps below:

  1. Search the Sterland Knowledge Base for a solution via the Search window to the right of this screen. For Frameworks, you are also able to use the Activity help (right click on a tab then select Help) to locate related FAQs to assist with your issue. 
  2. If still unable to resolve your issue, refer to your organisations ProStix System Administrator for assistance who will:  

i. If the issue is urgent causing significant business impact, create a Support Request via the Support Portal (providing the information below), then phone Sterland Support on 02 4365 7444.
ii. If the issue is not urgent, create a Support Request via the Support Portal including the following information: 

      • Personal Information. That is, name, company, contact details.
      • Business impact including the severity and how many people are affected by the issue.
      • Error messages.
      • Application Version.
      • Log files and/or any supporting data and/or documents.
      • Detailed description of the request/ issue including the time it commenced, what was taking place when the issue occurred, any significant events that corresponded to the issue occurring (for example, any changes within your hardware and/or software), reproduction steps, screenshots and specific examples. 

 

Refer to the SysAid User Guide for help on using SysAid.

iii. For Frameworks, please also provide the following additional information: 

Frameworks information to provide:Instructions:
1.Browser type and version. 
2.

Attach relevant screenshots into the Support Portal ticket including:

(tick) 'Activity Help'

(tick) 'About Frameworks'

 How to attach the 'Activity help' page to your SysAid incident:

Frameworks Help contains links to Frameworks content in the SKB (FAQs or any page with a url. For example, videos) related to the section or module of Frameworks you are using

To attach a screenshot of the 'Activity' help, perform the following:

1. Simply right click on a tab or on a section header, then select Help. 

 Screenshot

2. Copy and paste the 'Activity' help page into a MS Word document, then attach the saved document in the Support Portal ticket via the 'Add' attachment button.

 How to attach the 'About Frameworks' page to your SysAid incident:

To attach a screenshot of the 'Ábout Frameworks', screen, perform the following:

1. Select thedown selection arrow next to your User ID on the top right of your Frameworks screen, then click 'About Frameworks'.

2. Copy and paste the 'About Frameworks' page into a MS Word document, then attach the saved document in the Support Portal ticket via the 'Add' attachment button.

3.

If you are a System Administrator or IT person, please also provide further debugging / diagnostic information.

1. Select the <F12> key to open the Firefox browser developer tool, then select Network.

2. Reproduce the steps in Firefox that led to the issue, capturing the information via the browser developer tool.

3. Attach the screen shots, developer tool information and a detailed description of the issue into a Word document, then attach it to the Support Portal ticket.

Search the Sterland Knowledge Base

Search

 
 

Sterland Knowledge Base Help 

The Sterland Knowledge Base is the source for all your documentation needs.

Refer to the SKB Video below for a brief introduction on how to use the SKB.

 SKB Introductory Video

 

Simply click any of our product images displayed on the Sterland Knowledge Base Home Page to view troubleshooting tips (FAQs), User Guides, Training Manuals and Videos for that particular product. You do not require a login to view content on the SKB.

 

Throughout the Sterland Knowledge Base you will notice there are a few icons. The following is an explanation of these:


The lock is visible at the top left of the page and indicates that the page is restricted.
If you are trying to link to a page that you are restricted from viewing, it will appear as if the link doesn't work. This generally indicates the page is under construction. 

Note: The minimum supported screen resolution is 1366 x 768 pixels. This site is also not compatible with Internet Explorer version 8.0.



 

If you happen to find any missing information, out of date information or broken links etc, please send an e-mail to skb@sterland.com.au with full details (including the links) so that this information can be amended. Thank you. 

 

 

 

Using the SKB on mobile devices!

You are able to use the Sterland Knowledge Base with mobile devices including an iPhone, iPad or Android device. Refer to Supported Platforms for details of supported mobile devices.

When you view an SKB page on a mobile device, such as an iPhone, iPad or Android device, an optimised version of the page is displayed. The mobile or desktop interface is enabled depending on your device.

  • The Mobile version is the preferred view if you are looking to search for content.
  • The Desktop version is the preferred view if you are looking to browse content in a Table of Contents format.
 To switch between the mobile or desktop version...

You can swap from the mobile view to the desktop view of a page at any time.

1. Choose the menu icon  then choose 'Switch to desktop version', or alternately select ‘View Desktop version’ on each page you browse. 

2. To switch back to the mobile view, you must clear your browser history, then reload the SKB site. 

 To view content via a Table Of Contents format....

1. Switch to the Desktop version.

2. From the SKB Home Page (http://skb.sterland.com/), select the Product name or icon. For example, ProStix.

3. Select the Document Type. For example, User Guides.

4. Select the relevant User Guide. For example, Point of Sale.

5. Select 'Tools, then 'View in Heirarchy' or 'Browse', then 'Pages', then 'Tree' to view the procedures in a Table Of Contents format.

6. Select the cross arrow to view the procedures, then select the procedure you wish to view.   

7. Select your browser's back arrow to return to the 'List Pages - Tree View' to view other procedures.

 To search for content via the mobile version...

1. Tap the menu icon   to open the menu panel on the left of the page.

2. Type the text to search for in the ' Search people and content' box. The mobile interface offers the quick navigation search, which returns matches on page title only. (Refer to Searching for further information.). To use the full search, switch to the desktop view.

 To search content via the desktop version...

To search for content via the desktop version, simply use any of the defined 'search' boxes throughout the Sterland Knowledge Base.

About our Product documentation

Sterland provide documentation for the current release of all applications.

Documentation for previous versions is available by request.

Refer to: What types of documentation does Sterland provide and what does it contain?

About Confluence and Confluence Spaces

 About Confluence

Confluence is a wiki used to collaborate, write and share content with your audience, in this case, our Sterland Customers.
A wiki is a piece of software that runs on a server. A wiki publishes web pages via a web browser such as Mozilla Firefox, Google Chrome or Microsoft Internet Explorer. 

 About Confluence Spaces

In Confluence and in the SKB, content is organised into logical spaces.  A space is an area within Confluence containing web pages and other content. Think of each space as a sub-site, or mini-site, each with its own home page.

Each Sterland product has its own space containing the content for that particular product. For Sterland's larger products such as ProStix, multiple sub-spaces have been created. That is, there is a ProStix Home Page space, a ProStix User Guide sub-space, a ProStix Training Manual sub-space, a ProStix FAQs sub-space, and a ProStix Videos sub-space.

You can view all SKB content via the Home Page (skb.sterland.com), or alternately you can also view the content via the 'Spaces' drop down selection, then selecting 'Space directory'.

Navigating via breadcrumbs

You are able to navigate forwards and backwards throughout the SKB site via clicking the applicable link on the breadcrumbs of each page.

For example:

 

Click on the '...' to show all breadcrumbs.

Viewing procedures in a 'Table Of Contents' format

You are able to view procedures in a Table of Contents format via two options:

 Table Of Contents Options

1. Referring to the individual User Guide or Training Manual on the left side bar panel, then selecting the cross arrow  to view the procedures (If you cannot view the left side bar panel, click the 'Show or hide sidebar'  icon above).

or

2. Refer to the Table Of Contents on the home page of every User Guide and/or Training Manual.

Searching for content within the Sterland Knowledge Base

There are many search boxes used throughout the SKB to enable you to easily view content.

Note: Currently, the ProStix Home Page consists of multiple spaces (due to the size of the content, and to easily categorise it). There is no one search box that searches multiple spaces (That is, the ProStix FAQs, ProStix User Guides, ProStix Training Manuals and ProStix Videos spaces). Confluence provides the ability to search one space or the whole site. A feature request has been raised with Atlassian, the company who has developed Confluence.
 When you search Confluence, content within the following types of attachments is also searched:
  • Word
  • Text
  • PowerPoint
  • Excel
  • PDF
  • HTML

When you use CTRL + F to search within an SKB page, it will not provide results for content within an expandable/collapsible macro (unless the content is expanded on the page).

 Searching Tips

Searching within the SKB offers a quick navigation aid as well as a full site search. The quick navigation aid automatically offers a dropdown list of pages matched by page title to your search query. You can choose one of the offered items or ignore them altogether. Please note: The quick navigation searches recently visited pages only. Use the full search as required.

 To use the quick navigation aid to find content:
  1. Start typing your query into any of the search boxes. With the quick navigation aid, Confluence matches page titles only as you type, showing a quickly-adjusting dropdown list of pages and attachments etc.
  2. Press the <Enter> key if you want to bypass the quick navigation aid and perform a full search.
  3. To see the space to which an item belongs, let your mouse pointer hover over the item in the dropdown list.
  4. Use the up- and down-arrows on your keyboard to move up and down the list of matching titles and select an item.
  5. Press the <Enter> key to open the selected item.
  6. If you do not find what you are looking for, click Search for at the bottom of the list to do a full search. This has the same effect as pressing <Enter> immediately after typing your search query.
 To use the full search:
  1. Type your query into any of the search boxes.
  2. Press the <Enter> key. This means that you will ignore the dropdown list of titles offered by Confluence's quick navigation aid.
  3. The search screen appears. If any Confluence pages or items match your search query, the search screen shows a list of the matching items.
  4. Click an item's title to open the Confluence page or other item.
  • Search for explicit phrases, error messages or codes by enclosing the search phrase within double quotes " ".

  • To search for content that contains the exact phrase "timber and tally", type: "timber and tally".

  • To search for content that contains both the terms "timber" AND "tally", type: "timber AND tally".
  • To search for content that contains "timber" but NOT "tally", type: "timber NOT tally".
  • To search for words that may contain apostrophes, type the whole word including the apostrophe (for example, "video's") or use the * wildcard. For example, "video*".
  • All words specified in the search criteria are searched, however you can use the OR (must be capitilised) operator to search for either words or phrases (in quotes). For example, "order" OR "quote".

  • For further searching tips, click on the when presented with the SKB Search page.

Refer to Confluence Search Syntax for further information on searching.

 Screenshot

 What types of documentation does Sterland provide and what does it contain?
  • What’s New Guides
  • Online FAQs
  • Online User Guides
  • Online Training Manuals
  • Training Videos 

 

Printing the User Guides and Training Manuals

You can print each User Guide or Training Manual by navigating to the User Guide or Training Manual home page (containing the Table Of Contents / child pages) then select Tools then Export Page Tree to Word. A Word document is then produced for further editing in Microsoft Word.

You are able to print each page individually by selecting Cntl + P key on your keyboard or by using your browser's 'Print' option.

Remember to expand any collapsed sections so that content is printed too!


Online What’s New Guides

What's New Guides contain information about enhancements made to a new version of an application version under the categories of System Modifications, Features and Functionality.

The Guide describes the:

  • Features of the change
  • Business Benefits
  • Scope 
  • Setup Instructions
  • How to locate the feature

 

Currency of What's New Guides

What's New User Guides are produced as a one-off document when there is a new release of an application. They are not maintained ongoing.

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Online FAQs

FAQs provide answers and solutions to common questions and problems for a particular application.

FAQs are available from each applications Home Page.

FAQs comprise any of the following 3 categories:

  • Error Messages
  • How To's
  • Problem's

FAQs follow a consistent layout and structure and cross reference other FAQs and detailed procedures contained in the application User Guide/s.

 

Currency of FAQs

FAQs are maintained ongoing.

 More info about FAQs!

Searching

You are able to search for application and module specific FAQs via a search box on each FAQ page.

About ProStix FAQs

ProStix FAQs are preceded with an acronym of the ProStix module the FAQ relates to.

For example:

AcronymModule
SOPSales Order Processing
POSPoint Of Sale
ARAccounts Receivable
APAccounts Payable
IMInventory Management
IEIntegrated EFTPOS
P&RPurchasing & Receipting
GLGeneral Ledger
PSProduction Scheduling
SASales Analysis
SYSSystem Administration
ETMElectronic Trade Module
SSSystem Services
SRShareholder Register

Online User Guides

Online User Guides contain detailed step by step procedures for how to perform functions within a Sterland application.
 

Currency of User Guides

User Guides are maintained ongoing.

 

 

Online Training Manuals

Online Training Manuals contain topics useful for training new users including an introduction, prerequisites, and terminology.

Training Manuals link to the procedures contained within the applications Online User Guide/s.
 

Currency of Training Manuals

Training Manuals are produced for new application versions only. They are not maintained ongoing (for example, when there is a sub-release).
They are produced as a one-off document. 

Training Videos

Training Videos are provided for key features / procedures for some applications.

You will find video's throughout Sterlands documentation and also on dedicated Video pages. For example, ProStix Videos.

Simply click play to listen and watch the video whilst also reading the procedure.

To view the video in full screen mode, simply click the 'You Tube' logo:

 

Currency of Training Videos

Training Videos are produced as required. They are not maintained ongoing. For example, when there is a sub-release.

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